Privacy policy

Privacy Policy — Lionpride

This Privacy Policy describes how lionpride.shop (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

The Site is owned and operated by:

HK XIANWEI E-BUSINESS LIMITED
FLAT/RM D07, 8/F
Kai Tak Fty Building
No.99 King Fuk Street
San Po Kong, KL
Hong Kong
Email: wayne@dramapapa.com

1. Information We Collect

We collect several types of information to provide and improve our services.

a. Personal Information (You Provide Directly)

When you make a purchase or create an account, we may collect:

  • Full name

  • Billing & shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment gateways)

  • Order notes or customization requests

We do not store full credit card details.
All payment information is encrypted and processed by certified payment processors.

b. Device Information (Automatically Collected)

When you visit our Site, we automatically collect:

  • IP address

  • Browser type & version

  • Time zone

  • Cookies

  • Pages viewed

  • Clicks, scrolls, and interaction data

  • Device type (mobile/desktop)

This helps us optimize the website and improve user experience.

c. Order Information

To fulfill your purchases, we collect:

  • Products purchased

  • Order history

  • Payment status

  • Delivery status

  • Customer support records

d. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Authentication

  • Shopping cart functionality

  • Analytics & performance

  • Advertising personalization (where applicable)

  • Site improvement

You may disable cookies in your browser settings, but some parts of the Site may not function properly.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide shipping updates and order confirmations

  • Communicate with you

  • Detect and prevent fraud

  • Improve our website functionality

  • Personalize and improve customer experience

  • Provide customer support

  • Deliver marketing (only if you consent)

3. Sharing Your Information

We may share your data with trusted third parties necessary for business operations:

a. Payment processors

(e.g., Stripe, PayPal, credit card gateways)

b. Shipping & logistics partners

To deliver your order safely and on time.

c. Customer support tools

To help us respond efficiently.

d. Analytics & marketing tools

(e.g., Google Analytics, Meta Pixel)

e. Fraud prevention systems

We do not sell or rent your data.

All third-party partners are required to comply with data protection regulations.

4. Data Retention

We retain order information for as long as required for:

  • Legal obligations

  • Tax reporting

  • Fraud prevention

  • Business records

If you want your information deleted, you may contact us at wayne@dramapapa.com.

5. Data Protection & Security

We use industry-standard security measures to protect your information, including:

  • SSL encryption

  • Secure payment processing

  • Restricted internal access

  • Regular security reviews

However, no online transmission is 100% secure.
By using the Site, you accept this risk.

6. Your Rights

Depending on your location (especially EU, UK, or California), you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Withdraw consent

  • Request a copy of your data

  • Object to automated decision-making

To exercise these rights, email: wayne@dramapapa.com

We will respond within the legally required timeframe.

7. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for:

  • Their content

  • Their privacy practices

  • Their security policies

Please review their privacy policies separately.

8. Behavioral Advertising

We may use data for advertising and retargeting (if you consent), such as:

  • Showing personalized ads

  • Measuring campaign performance

  • Limiting ad frequency

9. Children’s Privacy

We do not knowingly collect data from children under 16.
If you believe your child has provided information, contact us to request deletion.

10. Changes to This Policy

We may update this Privacy Policy occasionally.
Changes take effect immediately upon posting to this page.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

📧 wayne@dramapapa.com

HK XIANWEI E-BUSINESS LIMITED
FLAT/RM D07, 8/F
Kai Tak Fty Building
No.99 King Fuk Street
San Po Kong, KL
Hong Kong
Brand: Lionpride