Shipping policy

Shipping Policy — Lionpride

Thank you for shopping at lionpride.shop.
This Shipping Policy explains how we process, ship, and deliver your orders worldwide.

The Site and services are operated by:

HK XIANWEI E-BUSINESS LIMITED
FLAT/RM D07, 8/F
Kai Tak Fty Building
No.99 King Fuk Street
San Po Kong, KL
Hong Kong
📧 wayne@dramapapa.com

1. Order Processing Time

We process orders within 1–3 business days after payment is confirmed.
During high-volume periods (holidays, promotions), processing may take slightly longer.

  • Orders are processed Monday–Friday (excluding holidays).

  • Once processed, your order will be transferred to our shipping partners.

2. Shipping Time & Delivery Estimates

Below are the estimated delivery timeframes after your order is shipped:

United States:

7–15 business days

Canada:

10–20 business days

United Kingdom:

7–15 business days

Europe:

7–18 business days

Australia & New Zealand:

10–20 business days

Middle East:

10–20 business days

Asia:

5–12 business days

Other Regions:

10–25 business days

Delivery times are estimates and may vary due to customs clearance, local postal delays, weather conditions, or peak seasons.

3. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery country

  • Weight/size of the item

  • Selected shipping method

You may offer free shipping thresholds depending on your store strategy (可让我为你优化).

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with:

  • Tracking number

  • Tracking link (when available)

You can also track your order on our Track Your Order page.

Please allow 2–5 days for tracking information to update after shipment.

5. Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate and complete.

We are not responsible for:

  • Failed deliveries due to incorrect addresses

  • Packages returned due to incomplete address

If the package is returned, we can reship it (reshipping fee may apply).

6. Customs, Duties & Taxes

International shipments may be subject to:

  • Import duties

  • Customs taxes

  • Handling fees

  • Local VAT

These fees are not included in your order total and are the customer's responsibility.

Customs regulations vary by country.
If you are unsure, please contact your local customs office.

7. Lost, Delayed, or Stolen Packages

We will assist you if your package is:

Delayed

Please allow extra time during holidays or unexpected logistic disruptions.

Lost

If a package is confirmed lost by the carrier, we will help arrange a replacement or refund.

Stolen

If tracking shows "delivered" but you did not receive your order, please check:

  • With neighbors

  • With your building office

  • With your local carrier

You may also contact us for support, but we are not liable for packages stolen after confirmed delivery.

8. Order Changes & Cancellations

We can modify or cancel your order only if it has not been shipped yet.
Once shipped, no changes can be made.

If you need help, contact us immediately at:

📧 wayne@dramapapa.com